On social media, the most popular videos are of pets doing random things. In fact, research says that watching these videos is good for our health as it lifts our mood. Why? Because everyone loves animals and the comfort and joy of bringing up one is a great responsibility and a privilege. No wonder that there is a huge market for anything related to taking care of pets. The global animal healthcare market is expected to reach $53,420 million by 2025.
Did you know during the period 2019-2025, the global pet insurance market is expected to grow at a CAGR of 20%? The pet insurance market is catching up in developing countries as well, and people are willing to spend money to give their pets a safe, healthy, and secure life. More than $72 billion was spent by The US household spent on pet medical insurance.
If you are in the pet insurance industry, here is how you can build customer loyalty:
Simple claims process:
One of the biggest complaints that most customers have against insurance companies is the claims process, which is not only physically taxing, but emotionally as well. When a customer comes knocking on your doors to claim their insurance, make sure that the entire gamut of process is easy, smooth, and effortless. Your customers will thank you for that, and it will be on the top of their minds next time when it comes to renewals. Why? Because most insurance companies are known to have a terrible claims process.

The average customer isn’t looking forward to filling out details that might even be totally irrelevant to the event. All they want is to see the money for their pet’s treatment deposited as soon as possible.
Be flexible. Emotions are at play:
A customer might be going through extreme emotions when their pets are in distress. The number of hospital visits might already have downed their morale. If the insurance company is going to harp on a technicality while the customer’s pet is fighting for its life, then you will certainly lose the customer and any goodwill that you might have accrued until now. Always remember to be sensitive to the needs of your customers at this time. If you can make changes to your policies based on humanitarian grounds, then do it without fail. You can never get back a lost pet.
Transparency in policy:
It is a trait that is highly underrated. If you are transparent, you can expect your customers to trust you more, and the entire relationship will be a smooth affair. Most customers tend to suspect you because they have heard stories of insurance companies overcharging their friends. This is why they come with a preconceived notion that the insurance company is out to fleece them as well. Give them a detailed explanation about why the cost of a certain item in the insurance is higher while something else is relatively lower.
Empathy and Support:
Your insurance company might be the best one out there, and you might be a hot-shot executive, but if you cannot display empathy to a grieving customer of yours, none of that matters. In pet insurance, you are dealing with an animal whose access to a hospital depends on the speed at which you operate and disburse insurance money.
It is imperative that you show oodles of empathy when a customer reaches out to you. In fact, here’s what we advise, teach your employees how to be empathetic, and empower them to make decisions that will get your customer’s task finished as soon as possible.
Delight your customers:
Another way for you to make sure your customers keep coming back to you is to delight them at junctures where they expect it the least. Go the extra mile for them. Show them that you really care about the relationship by taking extra effort when it comes to taking care of their needs. It could be sending a ‘Get well soon’ card to your customers when the pets are not well or sending them free tickets to a pet show. While all of this would take effort, your customers will surely notice it and guess what it will translate into? Loyalty.
Be the customer’s go-to guide:
Publish exclusive information that talks about keeping their pets hale and hearty. The information provided should be in such a manner that they don’t have to turn elsewhere to get it. Make sure it is available only to your customers. Also, if possible, track the days where a customer’s dog needs to get checked for infections, and so on. Actions like these are a clear cut indicator of how much you care for the well being of your customer’s pets. This will surely reflect in your retention rate.

Loyalty program:
Get the help of a loyalty platform like 99minds, which will give the customers options to earn and redeem points. There are different types of reward programs that you can choose based on what works best for your business and customers.
Here are some of the loyalty options that you can choose for your pet insurance business:
- You can have a points system where the more they spend, the higher are the returns.
- Customers need to pay a membership fee to be a part of an exclusive club where they will be able to get a lot of benefits. A paid club will only work when your brand is highly recognizable.
- Tier-based loyalty program where they will be inducted into different tiers based on their spending with you. The higher the tier, the bigger the benefits.
- Create a community of like-minded customers where they can connect with each other, socialize, get access to exclusive events, and so on.
Conclusion:
The actions you take, the emails you send, the phone calls you make, the empathy that you show, and the process that is put in place- these are all the things that create customer loyalty. Customers will understand the universal language of care. All they want from you as a pet insurance company is to take care of their pet’s needs when it is affected the most. If you can do that consistently without any shortcuts, your customer’s loyalty will never be something that you would have to worry about.
99minds empowers its customers in the pet insurance industry to remain extremely competitive by designing loyalty programs that are best suited for its audience. With our heavily customizable platform, we will be able to help you ideate, design, and create a loyalty program like no other. Get on a call with the loyalty program experts to know more about us and how we can help you.
23 comments
Remarkable! Its truly awesome piece of writing,
I have got much clear idea on the topic of from this post.
I really like what you guys are up too. This type of clever work and coverage!
Keep up the excellent works guys I’ve included you guys to our blogroll.
I like it when individuals get together and
share thoughts. Great site, continue the good work! I couldn’t resist commenting.
Perfectly written! http://newground.com
Hey! Someone in my Myspace group shared this website with
us so I came to give it a look. I’m definitely enjoying the information. I’m book-marking
and will be tweeting this to my followers! Exceptional blog and excellent design and style.
Hi it’s me, I am also visiting this web site regularly, this site
is actually good and the visitors are really sharing nice thoughts.
I’m very pleased to discover this web site. I want to to thank you for
your time just for this fantastic read!! I definitely loved every
bit of it and I have you saved to fav to check out new information in your website.
What’s up Dear, are you genuinely visiting this site daily, if so afterward you
will without doubt take good know-how.
Good day! This post could not be written any better!
Reading through this post reminds me of my previous room mate!
He always kept chatting about this. I will forward this article
to him. Pretty sure he will have a good read. Thanks for
sharing!
This is the right website for anyone who hopes to understand this topic.
You know so much its almost tough to argue with you (not that I actually will need to…HaHa).
You definitely put a fresh spin on a topic that has been written about for decades.
Great stuff, just excellent!
You’ve made some decent points there. I checked on the net to find out more about
the issue and found most individuals will go along with your
views on this web site.
регистрация для иностранцев в Владикавказе Прописка собственник в Кашире
Он-лайн кинодром приглашает каждому посетителю огромную коллекцию кинофильмов для просмотра он-лайн ясно как день
бесплатно и еще сверх регистрации на высоком черте HD. Не нужно раньше строить планы являющийся личной собственностью эндзё-косай,
ясно как день показывай фотосайт, предпочитай показавшуюся кинокартину (а) также получай удовольствие!
Автор этих строк рады угодить любому киноману. Ваша милость выберете шелковичное дерево всё: лиха и еще боевики, кинокомедии и эпопея, фантастику и ужасы.
И ЕЩЕ я бы не сказал разности, чужой огонь это черняга, отечественный, новый чи старый.
Если хоть что-то я бы не сказал, напишите нам и спирт возникнет!
Все сделано для фасилитиз пользователя: хороший этнодизайн, хорошо приспособленный для использования сокет,
собраны тематические подборки, скомпонованы франшизы.
Наши анонсы:
смотреть русские фильмы: http://gidonline-hd.biz/37168-re-zhizn-v-alternativnom-mire-s-nulja-tv-2-1-chast-rezero-kara-hajimeru-isekai-seikatsu-2nd-season-2020-smotret-onlajn-v1.html
фильмы: http://gidonline-hd.biz/75376-nika-2022-smotret-onlajn.html
новинки кино: http://gidonline-hd.biz/74526-ja-veshu-300-kg-2021-smotret-onlajn.html
фильмы онлайн +в хорошем качестве: http://gidonline-hd.biz/74168-zhenschiny-dvizhenija-2022-smotret-onlajn.html
хорошее кино: http://gidonline-hd.biz/75365-moi-geroi-byli-kovbojami-2021-smotret-onlajn.html
смотреть фильмы 2022 +в хорошем
фильмы +в хорошем качестве
смотреть фильмы
film
кино онлайн
c1b6262
http://ug-online.ru
мешки для мусора оптом
http://gals-plast.ru/
Watch porn videos Cosplay
Он-лайн синема предлагает каждому посетителю гигантскую коллекцию кинокартина чтобы просмотра онлайн ясно как день
бесплатно равным образом сверх регистрации на высоком черте HD. Не нужно раньше строить планы свой эндзё-косай,
просто показывай сайт, выбирай приглянувшуюся кинокартину и получай удовольствие!
Наша сестра счастливы потрафить хоть какому киноману. Вы заметите тут все: драмы также боевики, кинокомедии а также эпопея, фантастику и ужасы.
И ЕЩЕ нет разности, чужой ли этто фильм, туземный, новый или старый.
Если даже чего-то нет, намарайте нам равным образом спирт возникнет!
Все сделано чтобы удобства юзера: хороший этнодизайн, хорошо приспособленный для использования интерфейс,
скоплены предметные выборки, скомпонованы франшизы.
Наши новости:
смотреть фильмы: http://gidonline-hd.biz/75363-kozha-krasavicy-2020-smotret-onlajn.html
лучшие фильмы: http://gidonline-hd.biz/38494-ja-vizhu-tvoj-golos-2021-smotret-onlajn-v2.html
смотреть фильм онлайн бесплатно +в хорошем: http://gidonline-hd.biz/75343-stiven-2021-smotret-onlajn.html
смотреть фильмы бесплатно +в хорошем: http://gidonline-hd.biz/36995-reinkarnacija-bezrabotnogo-2021-smotret-onlajn-v1.html
онлайн фильмы 2022 +в хорошем качестве: http://gidonline-hd.biz/75320-komanda-vpered-2022-smotret-onlajn.html
лучшие фильмы 2022 онлайн
бесплатное кино
фильмы бесплатно 2022
film
film
980bc8e
http://arenda-generatorov-com.ru/
постоянная прописка для ребенка в Ставрополе Прописка найти в Харовске
Производимые услуги внешнеторговой компанией ООО «ВЭД ЛАЙН» https://ved-line.ru обхватывают доставку товаров из Поднебесной в Россию, а также растаможку товара.
https://bkbest.ru/kak-koeffitsient-perevesti-v-protsent/105-russkoe-loto-kak-poluchit-viigrish.php
Моя жена заказала генератор в аренду в москве здесь http://arenda-generatorov-com.ru
Полностью удовлетворен результатом работы. Низкая цена и отличное качество. Всем рекомендую их услуги.
I simply couldn’t depart your web site before suggesting that I extremely enjoyed the standard
information a person provide to your guests?
Is gonna be again often to check up on new posts
Промокод 1xbet на сегодня
Промокод 1xbet на сегодня