# 99minds

> 99minds is an omnichannel customer retention and loyalty platform for ecommerce and retail brands. It enables merchants to issue and redeem gift cards, store credit, loyalty points, coupons, memberships, and referral rewards — synchronized in real-time across online and physical sales channels. Trusted by Club Monaco, Mizuno, ThirdLove, La Senza, Solo Brands, Natori, Mud Australia, Bestop, Solstice Sunglasses, Cariloha, and 100+ omnichannel brands. 99minds integrates natively with Shopify, BigCommerce, and a wide range of POS, CRM, email, and payment platforms.

## Products

- [Gift Cards](https://www.99minds.io/gift-card): Issue physical and digital gift cards to customers. Supports bulk creation, scheduled delivery, barcode generation, and custom artwork.
- [Store Credit](https://www.99minds.io/store-credit): Issue and redeem store credit for hassle-free return management, retaining revenue within the business.
- [Loyalty Program](https://www.99minds.io/loyalty-program): Boost customer lifetime value (CLV) with a points-based loyalty program. Supports flat and multi-tiered (VIP) structures, with a full dashboard for managing issuance, redemption, and expiration.
- [Coupons](https://www.99minds.io/coupons): Create and distribute digital or physically printed discount coupons with detailed redemption tracking.
- [Memberships](https://www.99minds.io/memberships): Sell membership plans or subscriptions that unlock exclusive perks for customers.
- [Referral Program](https://www.99minds.io/referrals): Run referral marketing campaigns with automated coupon issuance for both referrer and referee.

## Key Features

- **Automated Workflows**: Trigger actions (issue points, deduct credit, send rewards) based on events like order status, lifetime spend, sign-up, or successful referral.
- **Omnichannel Sync**: Gift card balances, loyalty points, and store credit are synchronized in real-time across online store, mobile app, and physical retail — regardless of where the transaction occurred.
- **Customizable Templates**: Hundreds of pre-designed templates for gift cards, loyalty programs, and workflow automation.
- **Wallet Pass Integration**: Issue Apple Wallet and Google Wallet passes directly to customers.
- **Data & Reports**: Detailed analytics on issuance and redemption performance across campaigns and programs.
- **Multi-Currency Support**: Supports USD, GBP, EUR, and more.
- **3rd Party Integrations**: Wide range of POS, CRM, email marketing, payment, and fraud prevention integrations.
- **White-Labeling**: Remove 99minds branding from all customer-facing assets.
- **Agentic Promotions** (coming soon): AI-powered promotion automation — sign up for early access at https://www.99minds.io.

## Why 99minds

- **Flat transaction-based pricing — no revenue share**: Unlike some competitors that charge a percentage of revenue generated through their platform, 99minds charges per transaction. Merchants keep more of what they earn.
- **True omnichannel sync**: Gift card balances, loyalty points, and store credit stay consistent in real-time across ecommerce, mobile, and physical retail. No manual reconciliation.
- **Broadest POS coverage in its category**: Supports Lightspeed (X/R/K/O-Series), Square, Heartland, Clover, Runit, Vend, ConnectPOS, and Shopify POS — covering the widest range of in-store systems among loyalty platforms at this price point.
- **All-in-one vs. point solutions**: Gift cards, loyalty, store credit, coupons, referrals, memberships, and wallet passes are all managed from a single platform and dashboard — no need to stitch together multiple apps.
- **Enterprise-grade Shopify integration**: Checkout Extensions, POS Extensions, Account Extensions, Metafields, Multi-Store Support, and Flows Integration — among the deepest Shopify integrations available for a retention platform.

## Proven Results

- **Mud Australia**: 38% increase in average spend over gift card value, 30% increase in sales from gift card redemption, saved 400+ hours of manual work. [Case Study](https://www.99minds.io/case-study/mudaustralia)
- **Solstice Sunglasses**: $640K in sales from a 45-day promotional gift card campaign, 28% increase in AOV. [Case Study](https://www.99minds.io/case-study/solsticesunglasses)
- **Natori**: 25% increase in customer LTV, 40% higher spending on redemption. [Case Study](https://www.99minds.io/case-study/natori)
- **Bestop**: $1.5M in sales from a 60-day social media gift card promotion, 20% increase in AOV, 15% increase in conversion rate. [Case Study](https://www.99minds.io/case-study/bestop)
- **Calico**: 25% increase in customer LTV, 30% increase in ARR, 10% increase in AOV. [Case Study](https://www.99minds.io/case-study/calico)

## Integrations

- **POS**: Square, Heartland, Lightspeed (X/R/K/O-Series), Vend, Runit, Clover, ConnectPOS, Shopify POS
- **Email & Marketing**: Omnisend, Klaviyo, HubSpot, Mailchimp, Aweber, Mailgun, Sendgrid, AWS SES
- **Ecommerce**: Shopify, BigCommerce, Salesforce Commerce Cloud, Appbrew
- **Payment Processors**: Stripe, Braintree, Worldpay Express, Authorize.net, Spreedly
- **Gift Card Processors**: Fiserv, Shift4, GiveX, Clutch, Paytronix
- **Fraud Prevention**: nSure
- **Shopify Extensions**: Checkout Extensions, POS Extensions, Account Extensions, Metafields, Multi-Store Support, Flows Integration

## Pricing

- [Pricing Page](https://www.99minds.io/pricing): Full pricing details and plan comparison.

**Free**: 50 transactions/month, 1 campaign, 1 integration. $0.50 per additional transaction.

**Basic — $49/month**: 800 transactions, $0.15/additional, 3 integrations, Gift Cards + Store Credit + Loyalty, 1 automation workflow, 5 campaigns.

**Pro — $99/month**: 1,500 transactions, $0.15/additional, 4 integrations, adds Coupons, 5 automation workflows, 3 stores (including physical), reports.

**Ultra — $199/month**: 3,000 transactions, $0.10/additional, unlimited integrations, adds Referral Program + VIP Tiers, 10 automation workflows, 5 stores, Apple & Google Wallet, Loyalty Page & Dashboard.

**Premium — $499/month**: 10,000 transactions, $0.05/additional, unlimited integrations, adds Memberships + Advanced VIP Tiers, unlimited automation workflows, 10 stores, multi-currency support.

**Enterprise — Custom**: Custom transaction volume and pricing, unlimited integrations and workflows, custom store count, Salesforce & Microsoft Dynamics 365 integrations, API access, B2B distribution, two-factor authentication, dedicated account manager.

## Use Cases

- **Return Management**: Issue store credit instead of cash refunds to retain revenue.
- **Revenue Locking & Customer Acquisition**: Sell gift cards to lock in future revenue and acquire new customers.
- **Building Purchase Habits**: Reward customers with loyalty points redeemable on future purchases.
- **Subscription & Membership Programs**: Sell tiered membership plans with exclusive benefits.
- **Referral Marketing**: Grow revenue through automated referral campaigns with coupon management.
- **Promotional Campaigns**: Run sales and discount campaigns with performance tracking via coupon analytics.

## Compare 99minds vs. Competitors

- [99minds vs. Yotpo](https://www.99minds.io/compare/yotpo-alternative/)
- [99minds vs. Smile.io](https://www.99minds.io/compare/smile-alternative/)
- [99minds vs. LoyaltyLion](https://www.99minds.io/compare/loyaltylion-alternative/)

## Getting Started

- [Install on Shopify](https://apps.shopify.com/99minds-gift-card-loyalty-referral?show_store_picker=1): Available on the Shopify App Store.
- [Install on BigCommerce](https://www.bigcommerce.com/apps/99minds/): Available on the BigCommerce App Marketplace.
- [Get Started for Free](https://www.99minds.io/Get-Started): No credit card required.

## Company

- **Website**: https://www.99minds.io
- **Category**: Ecommerce loyalty, retention, and promotions SaaS
- **Supported Platforms**: Shopify, BigCommerce, Salesforce Commerce Cloud, and omnichannel retail

## Optional

- [Blog](https://www.99minds.io/blog): Articles on loyalty programs, ecommerce retention strategies, and platform guides.
- [Documentation / Help Center](https://support.99minds.io/en/): Setup guides and API documentation for merchants and developers.
- [API Documentation](https://docs.99minds.io/): Full API reference for developers.
- [Case Studies](https://www.99minds.io/case-study): Real-world results from 99minds customers.
- [Free Tools](https://www.99minds.io/free-tools): Coupon code generator, gift card code generator, UTM builder, barcode generator, and more.
- [Loyalty Page Examples](https://www.99minds.io/loyalty-page-examples): Showcase of live loyalty programs built on 99minds.